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    FAQ - Before becoming a member

    • 【Q1】How long is subscription period?
      By credit card, we have three kinds payment periods of 30 days, 60 days, 180 days. The longer payment periods, a cost per day is cheaper than short payment period.
      Each periods are automatically subscription payment. You can cancellation at any times from the "unsubscribe" button.
      ※Notes
      If you cancellation subscription in middle, we can't refund at all. Please note.
       
      【Q2】How much subscription fee of Membership?
      You can choose from three kinds payment below.
      5,000 yen per 30 days, 9,000 yen per 60 days, 12,000 yen per 90 days (Each period is automatic subscription)
       
      【Q3】Can I unsubscribe 'TOKYODOLL.tv membership' at any time?
      Yes, You can cancellation at any times from the "unsubscribe" button.
       
      【Q4】Is the payment system safe secure?
      Yes, TOKYODOLL.tv use industry's largest payment company "CREDIX Ltd.".
      When you click through to CREDIX Ltd. payment system, They use a multiple encryption process through a secure (http) page and the information entered is only seen by "CREDIX Ltd.".
       
      【Q5】Should I be worried about spam or unwanted emails?
      No, CREDIX Ltd. will be only sent three kinds mail ("FIRST BILLING MAIL","SUBSCRIPTION BILLING MAIL","UNSUBSCRIBE MAIL") to you.
       
      【Q6】What is Card claim names?
      The card claim names will be billed at "CREDIX". Site name as "TOKYODOLL.tv" do not show.
       
      【Q7】What is available payment methods other than credit card?
      Sorry, credit card settlement is available only.
       
      【Q8】I became a "TOKYODOLL.tv" membership. However, some photos and movies can not see.
      Content that has not been posted on our update history is not available.
      In "TOKYODOLL.tv", we delete pictures and movies updated in more than a year ago.
      This is eliminate the problem of server transfer capacity, the unfair of between users. Please understand in advance.

    FAQ - After becoming a member

    • 【Q1】Settlement completion mail has been received, but there is not received an [COMPLETION CREDIT CARD FIRST BILLING] mail.
      Settlement completion mail and [COMPLETION CREDIT CARD FIRST BILLING] mail are sent from different process. Please check again later.
      In addition, you may not receive emails in situations such as described below. Please check again later.
       1.Registered e-mail address is wrong e-mail address.
       2.Our mails is distributed to the spam folder, because you or mail-server have anti-spam settings.
       3.If you use Microsoft account[such as hotmail,Live], you can't receive our mail without adding our mail address [info@tokyodoll.tv] to "Outlook People", and setting your spam e-mail settings on "Outlook Mail". Please well-read below for details.
      I didn't receive an email someone sent me - Microsoft Live
      If the problems was not resolved after checking above, please mail us with registered [LOGIN ID] and your name.
       
      【Q2】I can not log in.
      [LOGIN ID] and [LOGIN PASSWORD], Please make sure both.
       1.lowercase "l" and capital "I", and the number "1"
       2.The number "0" and the English "o".
       3.The dot [.] and comma[,] etc.
      One of the common cause is that credit card is expiring. Please check this again.
      If you need more information of credit settlement, please contact directly to the credit settlement company rather than us.
       CREDIX Co., Ltd. Customer Support
       PHONE:+81-3-6832-1339
       MAIL :creditinfo@credix-web.co.jp
       
      【Q3】I forgot [LOGIN PASSWORD]!
      Please issue a new password using the password reminder.
       
      【Q4】If my credit card number had been updated (or changed), What should I do?
      After the new credit card has arrived, please contact the following customer support.

       CREDIX Co., Ltd. Customer Support
       PHONE:+81-3-6832-1339

      【Q5】Page layout is broken. Or, the image is not displayed correctly.
      This site uses JavaScript, CSS and Cookie. Please enabled these features.
      New version browser is provided by each providers usually, And if you use an older version, we recommend that you will use the latest version.
       
      【Q6】I want to unsubscribe from TOKYODOLL.tv membership.
      Please click on the link below, and go to the [UNSUBSCRIBE PAGE].
       1. Input your [LOGIN ID] and [LOGIN PASSWORD] in the [UNSUBSCRIBE PAGE], and click [CONFIRM UNSUBSCRIBE] button at the [UNSUBSCRIBE PAGE].
       2. Click the link at [CONFIRMATION UNSUBSCRIBE MAIL] that has been sent, and go to the [COMPLETION UNSUBSCRIBE PAGE].
       3. Enter the [MEMBER CODE] that issued at first billing mail at the [COMPLETION UNSUBSCRIBE PAGE].
       4. Last, Click the [UNSUBSCRIBE COMPLETION] button, and please complete unsubscribe from TOKYODOLL.tv.
       UNSUBSCRIBE PAGE(QUIT MEMBERSHIP)
       
      【Q7】I want to change credit card information before expiration.
      Login to your account page, go to account settings on top right corner, click "Change credit card information submitted to payment company - CREDIX Co., Ltd." and follow instructions of CREDIX Co., Ltd.website to submit new card information.

    FAQ about VIP content

    • VIP content is a service available only for members who have subscribed 90 consecutive days or more from your entry, which consists of VIP members only contents.
      *VIP contents will only be available for 30 days after release date and will be deleted after that.
      *Please note that conditions for VIP user account and release of content may be updated without prior notice.
       
      【Q1】How to become a VIP user?
      The member's account type will be upgraded to "VIP" after 90 consecutive days of membership, which grants access to VIP contents.
      *You can confirm your member's account type from "account settings" located on the top right corner after login.
       
      【Q2】I can not access to VIP content even I am logged in
      VIP content can not be accessed if member's account type is "standard" (Sample image attached)
       
      【Q3】What happens to member's account type after unsubscribing?
      TOKYODOLL.tv is a service for continuous membership. Please note that once unsubscribed from the service, member's account type will be reset to "standard" and membership consecutive days count will reset, no matter the reason. (Please check expiration dates for your credit card)
      *To change credit card information, login to your account page, go to account settings on top right corner, click "Change credit card information submitted to payment company - CREDIX Co., Ltd." and follow instructions of CREDIX Co., Ltd. website to submit new card information.
       
      【Q4】I want to change credit card information before expiration.
      Login to your account page, go to account settings on top right corner, click "Change credit card information submitted to payment company - CREDIX Co., Ltd." and follow instructions of CREDIX Co., Ltd.website to submit new card information.

    INQUIRY

    • If you can't improve the problems after refering these FAQ, Please contact us.
       
      Inquiries about card settlement
       CREDIX Co., Ltd. Customer Support
       PHONE:+81-3-6832-1339
       MAIL :creditinfo@credix-web.co.jp
       
      DESCRIPTION OF THE CREDIT CARD SETTLEMENT
      PURCHASE INFORMATION(CREDIX Co., Ltd.)
       
      Inquiries about TOKYODOLL.tv contents
       MAIL :info@tokyodoll.tv
      *After sending the e-mail, we will reply to you within three business days except Saturdays, Sundays and holidays.
      If you can not received reply past three business days from us, there is the case of a server error or e-mail transmission errors.
      In that case, sorry to trouble you, please send email again to us.